Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
How do I place an order?
Placing an order is simple. Browse our website, add items to your cart, and proceed to checkout. You'll receive a confirmation email once your order is placed. Int he next 3 days, your order will be on the way to you!
If you want to buy wholesale, contact us at contact@pentionery.com.
Where do you ship to?
We ship internationally.
How long does shipping take?
Shipping times vary based on your location. Generally, orders are processed within 1-2 business days and shipping takes an additional 3-5 business days for domestic orders. International shipping may take longer.
How do I track my order?
Once your order has been shipped, you'll receive a tracking number via email. You can use this number to track your order on our website or through the carrier's tracking system.
Returns
How do I return an item?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. Items must be in their original condition and packaging.
If the return is due to a defect or error on our part, we will cover the cost of return shipping. For all other returns, the customer is responsible for return shipping costs.
How long does it take to process my return?
To initiate a return or exchange, please contact our customer service team at contact@pentionery.com with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to send back your items.
Can I exchange for a different item?
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General
Where are you located?
We are an online-based shop, which means you can shop with us from the comfort of your home. Our headquarters are located in Jacksonville, Florida - USA.
Are your products eco-friendly?
All cards are made on FSC- certified* paper for environmental concerns.
*When the Forest Stewardship Council® (FSC®) certifies that a paper is made of responsibly sourced wood fiber.
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How can I stay updated on promotions and new products?
Subscribe to our newsletter and follow us on social media to stay updated on the latest promotions, new products, and special offers.
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